Online Customer Care Assistant

Tech Mahindra is seeking a motivated and reliable Online Customer Care Assistant to join our team in Bangalore, Karnataka. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service or a related field.

Responsibilities:
- Respond to customer inquiries and provide assistance through various online channels such as email, chat, and social media
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Identify and escalate priority issues to the appropriate team members

Requirements:
- Strong communication skills, both written and verbal
- Ability to work well in a team environment
- Driven and motivated to provide excellent customer service
- Reliable and able to work independently
- Experience in a customer service role preferred
- Proficiency in using online communication tools and platforms

Personality traits:
- Driven
- Reliable

Soft skills:
- Communication
- Teamwork

Benefits:
- Disability insurance
- Parental leave
- Visa sponsorship

Working environment:
At Tech Mahindra, we embrace a culture that challenges norms and encourages bold thinking. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to apply: 2024-09-13

Equal opportunity statement:
Tech Mahindra is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, ****** orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Tech Mahindra complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Online Customer Care Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

India
Haryana
Ambala Show on map Get directions